Privacy Policy

At Maham Brand, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, place an order, contact us, or otherwise interact with our online store.

Our website is powered by Shopify, which provides the technology and services that allow us to operate our online store.

By using our website or purchasing from Maham Brand, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you visit our website or place an order, we may collect information such as:

• Your name
• Phone number
• Email address
• Billing and shipping address
• Order and purchase details
• Payment and transaction information
• Product preferences and shopping activity
• Information you provide when contacting customer support
• Device, browser, IP address, and website usage information

We only collect information that is reasonably necessary to operate our business, process your orders, provide customer service, and improve your shopping experience.

2. How We Use Your Information

We may use your information to:

• Process and fulfill your orders
• Confirm and deliver your purchases
• Process payments
• Contact you regarding your orders
• Handle returns, exchanges, and customer support requests
• Improve our website, products, and services
• Provide a personalized shopping experience
• Send promotional offers and updates when you have chosen to receive them
• Prevent fraud and protect the security of our website
• Comply with applicable legal and regulatory requirements

We do not use your personal information for purposes unrelated to operating and improving our services unless permitted or required by law.

3. Payment Information

Maham Brand currently accepts Cash on Delivery (COD) only for orders across Pakistan. Customers can pay the full order amount in cash directly to the delivery representative when their order is delivered.

We do not currently accept online card payments, bank transfers, or other online payment methods through our website. Payment options may be updated in the future, and this Privacy Policy will be updated accordingly.

4. Sharing Your Information

We may share your personal information only when necessary to operate our business and fulfill your order. This may include sharing your name, email, phone number, and delivery address with our shipping and delivery partners so they can deliver your Cash on Delivery order.

We may also share necessary information with Shopify and trusted service providers that help us operate our website, manage orders, provide customer support, maintain website security, and improve our services.

Maham Brand does not sell your personal information to third parties.

5. Cookies and Website Technologies

Our website may use cookies and similar technologies to help us:

• Keep your shopping cart working
• Remember your preferences
• Understand how visitors use our website
• Improve website performance
• Provide relevant content and marketing
• Maintain website security

You can control or disable cookies through your browser settings. However, disabling certain cookies may affect some website features.

6. Marketing Communications

If you choose to subscribe to our newsletter or promotional communications, we may use your email address or other contact information to send you information about:

• New collections
• New arrivals
• Special offers
• Sales and promotions
• Maham Brand updates

You can unsubscribe from promotional emails at any time by using the unsubscribe option included in the email.

We may still contact you with essential non-promotional messages, such as order confirmations, shipping updates, or customer-service communications.

7. Order and Shipping Information

When you place an order, we use your name, contact details, and delivery address to process and deliver your order.

We may provide the necessary information to our shipping and delivery partners so they can successfully deliver your purchase.

8. Third-Party Websites

Our website may contain links to third-party websites, social media platforms, payment services, or other external services.

Maham Brand is not responsible for the privacy practices or content of third-party websites. We recommend reviewing their privacy policies before providing them with personal information.

9. Data Security

We take reasonable measures to protect your personal information from unauthorized access, misuse, alteration, or disclosure.

However, no online transmission or electronic storage system can be guaranteed to be completely secure. We therefore cannot guarantee absolute security of your information.

10. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary to:

• Fulfill your orders
• Provide customer support
• Maintain appropriate business records
• Meet legal and regulatory requirements
• Resolve disputes
• Prevent fraud and protect our business

When information is no longer required, it may be securely deleted or anonymized where appropriate.

11. Your Privacy Rights

Depending on applicable law and your location, you may have rights regarding your personal information, including the right to:

• Request access to information we hold about you
• Request correction of inaccurate information
• Request deletion of certain personal information
• Withdraw consent for certain marketing communications
• Ask questions about how your information is used

To make a privacy-related request, please contact us using the details below. We may need to verify your identity before processing certain requests.

12. Children's Privacy

Our website is intended for general consumers and is not knowingly directed toward children.

We do not knowingly collect personal information from children where such collection is prohibited by applicable law. If you believe a child has provided us with personal information, please contact us so that we can take appropriate action.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, or applicable legal requirements.

When we make changes, we will update the “Last Updated” date at the top of this page.

14. Contact Us

If you have any questions about this Privacy Policy, how we handle your personal information, or wish to make a privacy-related request, please contact us

Maham Brand
Islamabad, Pakistan